Casino Days Deposit, Bonus, Verification and Limit Problems Solved

The balance looks different from what you expected after making a deposit, and the bonus you thought you activated is missing—exactly the letdown you noticed on a previous casino. The most common cause is a mismatch between how you registered and how the payment is processed, which leaves the promotional credit uncredited.

Welcome bonus or free spins missing from your account

You finish the sign-up steps and open the cashier, but the bonus balance still shows zero and no free spins appear.

• The welcome offer was not selected in the cashier before the deposit was confirmed.
• The deposit was made with a method that is excluded from the promotion.
• You have an existing account and the offer is only for new players.
• Your profile details do not match the payment details, so the system holds the bonus.

1. Open the cashier and find the promotions area.
2. Check whether an opt-in step is required and complete it.
3. Confirm that the deposit was made after the opt-in, not before.
4. Review the payment method you used against the offer description.
5. Make sure your name and address match your payment account.
6. Log out and log back in to refresh the balance display.
7. Navigate to the bonus section and see if a pending offer is listed.
8. If a free spin pack is listed, open the eligible game to activate it.
9. Take a screenshot of the cashier before and after the deposit.
10. Note the exact time you completed the deposit.
11. Check that your account email is confirmed.
12. Look for a message in your account inbox about the bonus.
13. If you used a voucher code, re-enter it in the bonus field.
14. Make sure you did not already claim a welcome offer on this account.
15. Contact support if the bonus still does not show.
16. Provide the screenshot and the deposit time in your message.
17. Ask support to confirm whether the offer was applied.
18. If the offer is not available to you, ask which alternatives exist.
19. Avoid depositing again until you receive a clear answer.
20. Keep the support reply for your records.

Reach out to support once you have completed these steps and the bonus is still missing from your balance.

Identity verification is stuck or your documents are rejected

The verification screen stays on pending for a long time, or you receive a message that your ID or proof of address was not accepted.

• The document photo is blurry, cropped, or shows glare.
• The document has expired or the details do not match your profile.
• You uploaded a utility bill older than the allowed period.
• The file format is not supported or the file is too large.
• You sent a selfie where your face is partly covered.

1. Open your profile and go to the verification section.
2. Check which document type is requested.
3. Take a new photo in good light on a plain background.
4. Make sure all four corners of the document are visible.
5. Check that the name and date of birth match your account.
6. For proof of address, use a recent document with your full name and address.
7. Upload the file in the format the form accepts.
8. If the upload fails, reduce the file size and try again.
9. Submit the document only once to avoid duplicates.
10. Wait for the status to change before uploading again.
11. If a selfie is requested, remove hats and glasses.
12. Keep your face centred and look straight at the camera.
13. Check your email for a message about the rejection reason.
14. Correct the specific issue mentioned in the message.
15. Re-upload only the corrected document.
16. If no reason is given, ask support what failed.
17. Provide a clear photo of the document in your message.
18. Ask support to confirm which document types are accepted.
19. Do not open a second account to bypass verification.
20. Keep copies of everything you submit.
21. Contact support if the status has not changed after you corrected the issue.

Contact support when you have corrected the document and the status still shows pending or rejected.

Deposit left your bank but is not on your casino balance

Your bank shows the payment as completed, but the casino balance does not change.

• The payment is still being processed between the bank and the casino.
• The deposit was sent to an old payment detail that is no longer active.
• Your bank placed the transaction on hold for a security check.
• You used a payment method that is not supported for deposits.
• The deposit was made on a different account than the one you are logged into.

1. Refresh the cashier and log out, then log in again.
2. Check your bank statement to confirm the payment status.
3. Look for a pending transaction in your casino account history.
4. Compare the payment reference on the bank statement with the casino record.
5. Take a screenshot of the bank transaction.
6. Note the exact amount and time of the deposit.
7. Check that you are logged into the correct account.
8. If you used a card, confirm that the card is still active.
9. Ask your bank whether the payment is on hold.
10. If the bank confirms the payment left, keep the confirmation.
11. Open the live chat or email support at Casino Days with the screenshot attached.
12. State the amount, time, and payment method in your message.
13. Ask support to trace the payment on their side.
14. Provide any reference number from your bank.
15. Do not send the same deposit again while the first is being traced.
16. Wait for support to confirm whether the payment was received.
17. If the payment was not received, ask for the correct payment details.
18. If the payment was received, ask for it to be credited to your balance.
19. Keep the support conversation for your records.
20. Follow up only after support has had time to trace the payment.

Contact support as soon as you have the bank confirmation and the payment is still missing from your balance.

Deposit or withdrawal declined because of limits

You try to deposit or withdraw and the screen shows that the amount is outside the allowed range.

• The amount is below the minimum for the chosen payment method.
• The amount is above the maximum for your account level.
• Your account has reached the daily or monthly deposit cap.
• The withdrawal exceeds the remaining balance after pending bets.
• The payment method has its own transaction limits.

1. Check the amount you entered against the cashier message.
2. Look at the payment method’s own limit in the cashier.
3. Review your account level in the profile section.
4. If you are under a deposit cap, wait for the cap to reset.
5. For withdrawals, check that your balance is not tied up in active bets.
6. Try a smaller amount that is within the allowed range.
7. If the minimum is the issue, increase the amount to the minimum.
8. If the maximum is the issue, split the amount into smaller parts if the rules allow.
9. Make sure you are using a payment method that supports the amount.
10. Avoid retrying the same amount repeatedly.
11. Take a screenshot of the error message.
12. Contact support and ask which limit applies to your account.
13. Ask support to confirm the minimum and maximum for your payment method.
14. If you need a higher limit, ask whether it is possible on your account.
15. Provide the screenshot and the amount you tried.
16. Ask support to explain which limit caused the decline.
17. If the limit is temporary, ask when it resets.
18. Do not attempt to bypass limits with multiple accounts.
19. Keep the support reply for future reference.
20. Adjust your deposit or withdrawal to a compliant amount.

Contact support when you have checked the limits and the decline still does not make sense.

Keep your profile details and payment methods consistent from registration onward; that single habit prevents most bonus, verification, and deposit issues before they start.