Clearing your browser cache mid-session can log you out and drop your session, and the login screen reappears asking for your details. The usual cause is an expired or blocked session cookie, not a wrong password.
Identity verification stuck or documents rejected
The screen shows your KYC step still pending or a rejection notice after you uploaded a document. Common causes sit below.
- A photo is blurred, cropped or shows glare across the text.
- The document type does not match what the form asked for.
- Your name or address differs between the document and your profile.
- The file format or size falls outside what the upload field accepts.
- An older upload already passed and the new request is a duplicate.
Work through these steps in order to clear the block.
- Open your profile and note exactly which document the form still expects.
- Place the document on a flat, well-lit surface before you photograph it.
- Capture all four corners and every line of text without cropping.
- Keep the photo sharp and free of reflections from a lamp or window.
- Confirm the name and address on the document match your saved profile.
- Update your profile first if the details differ, then upload again.
- Upload one document at a time and wait for the status to change.
- Use the file type and size the upload field accepts, not a converted copy.
- Avoid sending the same document twice while a review is open.
- Note the time you submitted so support can trace the request.
Contact support once you have uploaded a clear, matching document and the status has not moved after a full review cycle.
Deposit left the bank but not on the balance
Your bank shows the payment as sent, while the casino balance stays unchanged. In most cases the payment is still travelling between the bank and https://casino-days7.com, or it landed on a different account detail.
- The payment is still being processed between the bank and the casino.
- You paid from a method that is not linked to your player profile.
- The deposit went to an old or mistyped account reference.
- A pending status on the bank side has not settled yet.
- Two deposits were sent in quick succession and one is held for review.
Use these steps before you raise a ticket.
- Refresh your balance and transaction history in the cashier.
- Compare the amount and reference on your bank statement with your history.
- Confirm the payment method you used is the one saved on your profile.
- Check that the account reference in the payment matches your player ID.
- Take a screenshot of the bank entry showing the amount and reference.
- Keep the bank reference number; support will ask for it.
- Do not resend the payment while the first one is still pending.
- Log out and log back in to refresh the cashier state.
- Try a small test deposit only after the first payment settles or is cancelled.
- Record the exact time of the payment for your ticket.
- Attach the bank screenshot when you contact support.
Contact support once the payment has settled at your bank and still does not appear in your transaction history.
Deposit or withdrawal declined because of limits
The cashier shows a decline message tied to a limit when you try to deposit or withdraw. The causes below cover most cases.
- The amount is above your account’s deposit or withdrawal limit.
- You have reached a daily or weekly cap set on your profile.
- The payment method has its own limit separate from the casino’s.
- You have not completed verification, which holds withdrawals.
- A self-imposed limit is active and blocks the amount.
Follow these steps to clear the decline.
- Read the decline message and note which limit it names.
- Open your account limits page and compare the cap with your amount.
- Lower the amount to fit within the displayed limit.
- Check whether a daily or weekly cap is already used up.
- Switch to another payment method if its limit is higher.
- Complete any outstanding verification before withdrawing.
- Remove or adjust a self-imposed limit only if you set it yourself.
- Wait for the limit period to reset before retrying the same amount.
- Split a large withdrawal into smaller requests if the cap requires it.
- Keep a note of the decline message for support.
- Retry the request after the cap resets or the amount is adjusted.
Contact support when the amount fits every displayed limit and the decline still appears.
Site or games not loading on a phone
On your phone browser, the page stalls, shows a blank screen or a game fails to start. The likely causes are listed here.
- A weak or unstable mobile connection drops the page load.
- Browser cache or cookies are stale and block the session.
- An outdated browser version cannot render the page.
- A pop-up blocker or content filter stops a game window.
- Too many open tabs use up the phone’s memory.
Try these steps in the phone browser.
- Switch between Wi-Fi and mobile data to test the connection.
- Clear the browser cache and cookies for the site.
- Update your phone browser to its current version.
- Close other tabs and background apps to free memory.
- Disable pop-up blocking for the site in browser settings.
- Reload the page once and wait for it to finish loading.
- Open a single game instead of several at once.
- Restart the browser, then the phone if the page still stalls.
- Try a different browser to see if the issue follows the browser.
- Log in again in the phone browser to refresh the session.
Contact support when the phone browser loads other sites fine and only this site or its games fail.
Quick Reference
The table below matches each problem to its usual cause and the first check to run.
| Problem | Usual cause | First check |
|---|---|---|
| Verification stuck | Blurred or mismatched document | Re-photograph the document flat and clear |
| Deposit missing | Payment still in transit | Compare bank reference with cashier history |
| Limit decline | Amount above the account cap | Open the limits page and compare |
| Phone loading | Stale cache or weak connection | Clear browser cache and switch network |
| Login loop | Expired session cookie | Clear cookies and log in again |
A declined limit often clears as soon as the amount fits the cap shown on your profile. Verification delays usually trace back to a document photo that hides an edge or a line of text. Missing deposits are best traced with the bank reference, not with repeated retries. Phone loading problems rarely come from the site alone, so test another site in the same browser. Login loops stop once the stale cookie is removed. Keep one clear document photo ready and most checks take a single attempt.
Save a sharp photo of your ID and a screenshot of each payment reference on your phone, so any future check starts with the right file instead of a fresh upload.