Ice Casino bonus: kaj storiti, ko bonus ali prijava ne delujeta

»Zakaj se bonus ni prikazal?« je vprašanje, ki ga igralci pogosto vpišejo, ko se nagrada ne pojavi na računu. Najpogostejši vzrok je neizpolnjen pogoj, na primer manjkajoča potrditev ali napačno vnesena koda.

Bonus ali prosti vrtljaji niso bili pripisani

Igralec po vplačilu ali vnosu kode vidi, da se bonus ali prosti vrtljaji niso prikazali v denarnici. Pri Ice Casino bonus se to zgodi, kadar koda ni bila pravilno vnesena ali pa so pogoji za pridobitev bonusa še neizpolnjeni.

• Koda je bila vnesena šele po vplačilu ali z napačnimi presledki.
• Vplačilo je bilo izvedeno brez predhodne izbire bonusa.
• Igralec še ni potrdil e-poštnega naslova ali telefonske številke.
• Uporabljenih je bilo več promocij hkrati, kar ni dovoljeno.
• Vplačilo je bilo prepozno zaznano s strani sistema.

1. Preverite, ali ste kodo vnesli v za to predvideno polje in jo potrdili s klikom.
2. Poskrbite, da je koda zapisana brez presledkov in z malimi ali velikimi črkami, kot je zahtevano.
3. Vplačajte šele po tem, ko ste uspešno vnesli kodo in izbrali bonus.
4. Po vplačilu osvežite stran in preverite denarnico ter razdelek s promocijami.
5. Prepričajte se, da so vsi zahtevani podatki v profilu izpolnjeni.
6. Če ste vnesli več kod, počakajte, da se ena obdela, preden vnesete drugo.
7. Preverite e-poštni nabiralnik, tudi vsiljeno pošto, za potrditveno sporočilo.
8. Odprite razdelek s prostimi vrtljaji in preverite, ali so na voljo v igri, ki jo igrate.
9. Poskusite z drugim brskalnikom ali počistite predpomnilnik, da izključite prikazno napako.
10. Počakajte nekaj minut in znova naložite stran, preden ukrepate naprej.

Če po vseh korakih bonus še vedno ni viden, se obrnite na podporo in priložite kopijo potrdila o vplačilu ter kodo, ki ste jo uporabili.

Prijava ni mogoča ali je račun zaklenjen

Ob prijavi se prikaže sporočilo, da je račun zaklenjen ali da so podatki napačni. Najpogosteje je vzrok več neuspešnih poskusov prijave ali nepotrjena identiteta.

• Napačno uporabniško ime ali geslo, na primer zaradi velikih črk.
• Več zaporednih neuspešnih poskusov je sprožilo začasno zaklepanje.
• Račun še ni potrjen z e-pošto ali telefonsko številko.
• Igralec je pozabil geslo in poskuša z starim.
• V brskalniku je shranjeno staro geslo, ki se samodejno vnese.

1. Preverite, ali tipkate na pravo tipkovnico in ali je vključen Caps Lock.
2. Vnesite uporabniško ime natančno tako, kot ste ga ustvarili.
3. Uporabite povezavo »Pozabljeno geslo« in sledite navodilom v e-pošti.
4. Počistite shranjena gesla v brskalniku ali poskusite v anonimnem oknu.
5. Po neuspešnem poskusu počakajte, preden poskusite znova, da ne podaljšate zaklepa.
6. Preverite, ali je račun potrjen; če ni, poiščite potrditveno sporočilo.
7. Za mobilno igro uporabite brskalnik na telefonu in ne namizne različice.
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